Meet the team

Our dedicated team of CIPD-qualified consultants are here to help take your business from strength to strength

Paula Phelan FCIPD


With over 20 years’ experience working in the world of HR Paula has a breadth of experience providing solutions for her clients.

Paula has worked with large and small organisations in various stages of their business cycle and held senior level HR positions developing HR strategy, leading and managing organisation development projects, introducing initiatives to improve morale and dealing with complex staffing issues.

Paula is passionate about HR, adding value to businesses of all sizes and is proactive in evolving the people plans to align with the aims and goals of the business.

Emma Sheppard FCIPD


During Emma’s 15-year career in training and HR she has developed a keen interest in working with growing SME’s.  Emma is able to effectively collaborate with company leaders to ensure they retain their culture and produces HR solutions which are the foundations for growth.

Emma is hugely enthusiastic about all aspects of working with people and aims to create positive and innovative people management improvements which align with her clients’ strategy and values.  Because Emma is working with businesses large and small, and within a variety of industries and locations she is able to use her experience to create bespoke solutions which makes a positive difference to her clients.

By having the support of an HR professional with extensive experience in employee relations issues, change management programmes, team building, restructures and creating tailor made systems and processes, Emma’s clients are confident that she is adding value by reducing pressure on the workforce so they can devote their time and energies into the operations of their business.

Hannah Tricker FCIPD

Head of HR Consultancy

Hannah joined PSHR in September 2020, having  started her career in HR in 2007 as an HR Administrator. She has not looked back since.

Hannah's personal drive and passion for HR has seen her develop into an HR Lead providing strategic and operational HR support and guidance to businesses. She is commercially focused, professional and approachable.

Having gained a wealth of knowledge and project experience within various industry sectors, it then followed that Hannah enabled businesses and their employees to achieve their goals through people processes, policies and organisational structure.

Hannah's skill set has led her to enjoy working with SME’s who have not had the benefit of an HR set up. Although she prides herself on being a HR generalist, she has undertaken significant change projects and joins the team as a specialist in this field.

Hannah is a working parent and enjoys a balanced life of family, friends and wine.

Karen Poulson MCIPD

HR Consultant

Karen joined PSHR in November 2020 having worked in a variety of roles and sectors. This has provided her with vast experience in administration, research and analysis and operational line management.

Whilst overseeing an HR function, Karen realised that she wanted to pursue a career in this field and now has well over a decade of HR experience. The majority of this has been served within the care and education sectors at a strategic level, leading to a commercial HR outlook.

Karen believes that HR strategy aligned to that of the business, enables organisations to utilise their people which in turn achieves goals.

Karen describes herself as an HR generalist but is passionate about employee relations and utilising those processes to build and retain positive workplace culture. She brings with her experience in recruitment processes and placing the right people into the right role.

Outside of work she enjoys reading, cinema, cycling and attending live music events.

Imogen Templeton-Crosby MCIPD

HR Consultant

Imogen joined PSHR in January 2023, having started her career as an HR Coordinator in 2012. Imogen has experience of working in a variety of HR roles within Financial Services and Agriculture and is passionate about working with people and understanding their businesses.

Imogen is a fully CIPD qualified generalist, however, has specialised experience in Talent Management, Leadership Development and Apprenticeships. Imogen is a working parent and enjoys walking and the gym, when she finds the time!

Sarah Hiscox

Sarah Hiscox MCIPD

HR Consultant

Sarah joined PSHR in January 2024, having most recently worked as Head of HR for a large global agricultural machinery company.  In her HR career which has spanned over 20 years, she has also worked in food manufacturing and private healthcare.  Having started her career as an HR Assistant, and studying for her CIPD qualifications while she worked, Sarah has gained experience right from the administration basics, up to working as part of a senior management team and board of directors.

Although Sarah has always worked as an HR Generalist, she has significant experience in recruitment, consultation and change management.  Sarah is passionate about employee engagement, linking this to vision and brand.  She firmly believes that employees need to be able to see clearly how their role and performance fits and adds value to the business.  She also believes that companies have a responsibility to be an active part of the community in which they operate, and again, this can be a motivator for employees as we as a retention tool.

Outside of the office, Sarah enjoys country walks with her dog, eating good food which has preferably been cooked by someone else, reading and crochet.

Michelle Wall

HR Assistant

Michelle’s career started in hospitality whereby she covered a variety of roles.  After joining a large, national coffee shop chain as Office Manager, she progressed to overseeing the HR processes.  She thrived in this environment and took the opportunity to develop her skills in various areas of senior management.

One area that Michelle particularly enjoyed was learning about HR, which lead her to take the role with PSHR.  Michelle will be expanding her current knowledge, experience and skills within HR, learning and development, project work, drafting policies and procedures and supporting through employee relations issues.  She is looking forward to supporting the team, commencing her CIPD qualifications and getting on the road to attaining her goal of becoming a HR Consultant.

Michelle loves to read and crochet, as well as enjoying good food and wine with family and friends.