Meet the team

Our dedicated team of CIPD-qualified consultants are here to help take your business from strength to strength

Paula HR Advice Director

Paula Phelan FCIPD

With over 20 years’ experience working in the world of HR Paula has a breadth of experience providing solutions for her clients. Paula has worked with large and small organisations in various stages of their business cycle and held senior level HR positions developing HR strategy, leading and managing organisation development projects, introducing initiatives to improve morale and dealing with complex staffing issues. Paula is passionate about HR, adding value to businesses of all sizes and is proactive in evolving the people plans to align with the aims and goals of the business.
Emma HR Support Director

Emma Sheppard FCIPD

During Emma’s 15-year career in training and HR she has developed a keen interest in working with growing SME’s.  Emma is able to effectively collaborate with company leaders to ensure they retain their culture and produces HR solutions which are the foundations for growth. Emma is hugely enthusiastic about all aspects of working with people and aims to create positive and innovative people management improvements which align with her clients’ strategy and values.  Because Emma is working with businesses large and small, and within a variety of industries and locations she is able to use her experience to create bespoke solutions which makes a positive difference to her clients. By having the support of an HR professional with extensive experience in employee relations issues, change management programmes, team building, restructures and creating tailor made systems and processes, Emma’s clients are confident that she is adding value by reducing pressure on the workforce so they can devote their time and energies into the operations of their business.

Hannah Tricker

Senior HR Consultant
Hannah joined PSHR in September 2020, having  started her career in HR in 2007 as an HR Administrator. She has not looked back since. Hannah's personal drive and passion for HR has seen her develop into an HR Lead providing strategic and operational HR support and guidance to businesses. She is commercially focused, professional and approachable. Having gained a wealth of knowledge and project experience within various industry sectors, it then followed that Hannah enabled businesses and their employees to achieve their goals through people processes, policies and organisational structure. Hannah's skill set has led her to enjoy working with SME’s who have not had the benefit of an HR set up. Although she prides herself on being a HR generalist, she has undertaken significant change projects and joins the team as a specialist in this field. Hannah is a working parent and enjoys a balanced life of family, friends and wine.
Karen headshot

Karen Poulson

HR Advisor
Karen joined PSHR in November 2020 having worked in a variety of roles and sectors. This has provided her with vast experience in administration, research and analysis and operational line management. Whilst overseeing an HR function, Karen realised that she wanted to pursue a career in this field and now has well over a decade of HR experience. The majority of this has been served within the care and education sectors at a strategic level, leading to a commercial HR outlook. Karen believes that HR strategy aligned to that of the business, enables organisations to utilise their people which in turn achieves goals. Karen describes herself as an HR generalist but is passionate about employee relations and utilising those processes to build and retain positive workplace culture. She brings with her experience in recruitment processes and placing the right people into the right role. Outside of work she enjoys reading, cinema, cycling and attending live music events.

Carla Brown

Office Manager
Carla joined the team towards the end of 2018, having worked in the hospitality sector for over 15 years. Carla’s experience spans across staff training, line management, customer service, administration and management support. She is very much client focused, with a passion to deliver the best service possible and has a keen eye for detail. Since joining PSHR, Carla has gained vast knowledge and experience with the online HR system which enables her to assist clients the best way possible with this valuable resource. Carla has previous experience in care home management and is very interested in mental health and well- being. Carla is our resident sports person; a keen runner (a London Marathon finisher), who also loves football, practices yoga and is learning to play golf.